But if you’re not tracking the right signals, it’s easy to miss why customers leave without converting. The Essential Customer Journey Audit is a fast, focused way to diagnose where your digital experience is underperforming and what you can do to fix it.
We analyse your key customer journeys (like sign-up, checkout, onboarding, or lead capture) and break down what’s working, what’s not, and what needs to change. You’ll walk away with clear, prioritised recommendations to improve usability, reduce friction, and increase conversions without guesswork.
An eCommerce retailer saw a 14% increase in completed checkouts after we identified and fixed hidden friction in their mobile payment flow.
A fintech startup increased lead conversions by 21% by restructuring their onboarding journey and simplifying confusing content.
A national service provider reduced customer support tickets by 32% by streamlining their account setup process and clarifying next steps.
This audit is ideal for product owners, marketing teams, or digital leaders who know something’s not quite working but need evidence and clarity to act. Whether you’re rebuilding, redesigning, or just need a fresh perspective, we’ll give you the insights you need to improve performance and customer satisfaction.
