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Clearfront
Contact
- +44(0) 20 8798 3696
- hello@clearfront.co
- Pepper House, 1 Pepper Road, Hazel Grove, Stockport. SK7 5DP.
The 360 Customer Journey Audit takes a comprehensive look at how real customers move through your business from first interaction to final conversion (and beyond).
We blend data, research, and UX expertise to show you what’s really happening across channels and platforms why users drop off, where they get stuck, and what’s costing you time, money, and loyalty.
Whether you’re planning a redesign, scaling operations, or simply want to deliver better experiences, this audit gives you the clarity and confidence to move forward with impact.
What’s Covered in the 360 Audit
We assess every critical touchpoint and interaction from a customer’s point of view then map that against your business goals and technical reality.
Instead of guessing, you’ll understand exactly what’s working, what’s broken, and why. No more flying blind when making decisions that impact performance or budget.
Fixing overlooked friction points increases conversions, reduces support tickets, and stops revenue from leaking out of broken journeys.
We bring together product, marketing, design, and customer service perspectives so everyone is working from the same playbook—focused on what users really need.
You’ll leave with a structured plan that makes it easy to act—starting with low-effort, high-impact wins that build momentum fast.
“We were losing customers and had no idea where. The 360 audit showed us that a 3-click process was turning into 9 steps on mobile. Fixing that lifted conversions by 22%.”— Head of Growth, Direct-to-Consumer Brand
“Their work uncovered nearly £1.2M in missed revenue in a journey we thought was working fine. It’s the kind of insight that paid for itself almost instantly.”— Digital Director, Retail Chain
“We had data, but no story. This audit brought our customer pain points into focus and gave our whole team clarity on what to fix.”— CX Lead, Financial Services Firm
We tailor every Audit to your business goals and customer context. Whether you’re optimising a key flow or preparing for a major change, this is your chance to get ahead with a clear picture and a clear plan.
An online assessment highlights strengths and weaknesses in your website or app, offering insights to improve usability, performance, and security.
An audit or user testing quickly highlights what’s not working in your digital journeys, helping you prioritise improvements and take confident steps toward better customer and business outcomes.
A discovery call is a valuable opportunity to uncover potential issues by discussing your goals, challenges, and current processes.
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