Experience Audit & Experience Design

Audit your journeys. Spot the friction. Design the fix.

Our most actionable audit, diagnostics and UX solutions in one package.

Get clarity on what’s broken and a visual plan to improve it

When digital journeys underperform, it’s rarely due to a single issue. Friction builds up across steps, pages, and interactions.

Our Audit + Experience Design goes beyond pointing out what’s wrong. It helps you see what better looks like with expert UX thinking, wireframes, and design-ready concepts that solve real user problems.

It’s strategy + visual guidance, packaged for teams who want insight and execution support without guesswork.

What’s included

Journey audit & experience review

  • Analysis of 3–5 high-impact journeys (e.g. sign-up, onboarding, checkout, support)
  • Heuristic review, UX best practice evaluation, trust & content gap analysis
  • Flow mapping of user paths across mobile and desktop
  • Identification of high-friction areas, drop-off risks, and missed opportunities
  • Prioritised list of findings, grouped by effort vs impact

UX concepts & implementation-ready designs

  • Annotated wireframes showing improved journeys
  • Visual ideas for layout, hierarchy, and interaction enhancements
  • Figma or PDF design pack for stakeholders and dev teams
  • Design rationale—why it works and what to do next
  • Tailored to your brand, product, and user context

Walkthrough & team session

  • 60-minute session with your product, UX, or digital team
  • We explain insights, walk through designs, and answer questions
  • Alignment on next steps, priorities, and actions

Why this audit goes further

  • Annotated wireframes showing improved journeys
  • It’s more than a report — You get ideas you can use
  • It builds team alignment — Visual outputs are easier to understand and share.
  • It accelerates change — You’re not starting from a blank page.
  • It de-risks design decisions — Everything is grounded in UX best practice and real user needs.
  • It supports internal teams — Ideal if you have dev or design resources, but need direction.

Proven results

“We didn’t just get told what was broken—we got design ideas and a plan. That helped us move twice as fast.”— Product Lead, Tech Marketplace

“Having wireframes we could take into dev straight away was a huge win. It saved us cycles and helped our stakeholders say yes faster.”— UX Manager, Insurance Provider

“The combination of journey-level insight and practical solutions was exactly what we needed ahead of a big relaunch.”— Head of Digital, Retail Brand

Is it right for you?

This is ideal if:

  • A full map of your current journeys—what works and what doesn’t
  • A prioritised list of issues and opportunities
  • Visual concepts showing how to improve the experience
  • Clear rationale to support stakeholder buy-in
  • A fast path to better UX, without starting from scratch

Ready to fix what’s not working?

Let’s give your journeys the clarity and care they deserve with insight and design that drive action.

Quick ways to get started

We tailor our solutions to your needs. Here are three ways to get started.

Online health assessment

An online assessment highlights strengths and weaknesses in your website or app, offering insights to improve usability, performance, and security.

Get your free instant report

Audits and testing

An audit or user testing quickly highlights what’s not working in your digital journeys, helping you prioritise improvements and take confident steps toward better customer and business outcomes.

Learn more

Book a discovery call

A discovery call is a valuable opportunity to uncover potential issues by discussing your goals, challenges, and current processes.

Book a discovery call

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Our lead generation process

Our tried, tested and perfected process for delivering you the best highly qualified leads looking for your services from your business.

1. Setting you up for success

Lead Generation Audit

Our first step is to listen to you because you understand your customers better than anyone else. After hearing your needs and criteria for the ideal client, we conduct a comprehensive audit. This helps us determine the size of your potential audience, the cost per lead, and the expected conversions.

  • User Research
  • Key Objectives
  • Performance Benchmarking
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2. Design, CRO and Personalisation

Website Design

Every website we create for your business is meticulously crafted to maximise conversions. We pay attention to branding, layout, typography, and copy, putting ourselves in your audience's shoes to anticipate their actions on the site. Our focus is entirely on driving sales with a distraction-free design.

  • Experence Design - UX
  • Visual Design - UI
  • Coding

3. Constantly measuring and refining

Conversion Rate Optimisation

Once a campaign is live and users visit our website, they're not guaranteed to inquire about your product or service. Our role involves recording user interactions on the site and studying behavioural patterns. These insights enable us to make subtle adjustments to ensure users are engaged, finding the information they need and taking the next step.

  • Behaviour Analysis
  • Conversion Rate Optimisation
  • Data Analysis

The results are highly qualified leads looking for your services from your business

Leads that have contacted your business are far more likely to turn into customers.

<span data-metadata=""><span data-buffer="">Websites by subscription?

<span data-metadata=""><span data-buffer="">Imagine knowing you have a team of website experts ready to help you make your website a success.

<span data-metadata=""><span data-buffer="">Successful websites usually need ongoing SEO, Optimisation and Maintenance services to be effective. Not to mention additional services like conversion rate optimisation to increase conversions or making more significant design changes that might need user testing to ensure they work for your users.

It’s not as crazy as it may first seem. Most of our clients eventually pay for monthly ongoing services with our standard payment options.

Subscription Extra Small

£250 pm

4 hours per month. One request at a time.

Included:

  • 4 hours per month
  • One request at a time

Subscription Small

£600 pm

10 hours per month. One request at a time.

Included:

  • 10 hours per month
  • One request at a time

Subscription Medium

£1,400 pm

20 hours per month. One request at a time.

Included:

  • 20 hours per month
  • One request at a time

Subscription Large

£2,500 pm

40 hours per month. One request at a time.

Included:

  • 40 hours per month
  • One request at a time